Privacy Policy
O’Donnell Plumbing
Last Updated: 13 October 2026
At O’Donnell Plumbing, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use and protect information submitted through our website at https://odplumbing.com.au/.
1. Information We Collect
When you contact us through our website, we may collect the following information:
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Your name
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Email address
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Phone number
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Details of your enquiry
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Any additional information you voluntarily provide
Our website may also collect limited technical information, such as your IP address, browser type and website usage data, through hosting services and any enabled analytics tools.
2. How We Use Your Information
We use the information you provide to:
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Respond to your enquiries and contact requests.
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Provide information about our plumbing services.
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Communicate with you regarding your enquiry.
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Maintain relevant business correspondence.
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Improve our website and customer experience.
Submitting an enquiry through our website does not constitute a booking or service agreement. Any service arrangements are discussed directly with customers.
We do not use information submitted through our contact form for unsolicited marketing without an appropriate legal basis.
3. Sharing Your Information
We do not sell or rent your personal information to third parties.
Your information may be processed by trusted service providers, such as our website hosting or email providers, where necessary to operate our website and respond to enquiries.
We may also disclose information when required or authorised by law.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, security and performance.
If website analytics tools are enabled, they may collect general information about visitor activity to help us understand and improve website performance.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.
5. Data Security and Storage
We take reasonable steps to protect personal information against misuse, loss, unauthorised access and disclosure.
Information submitted through our contact form may be processed and stored through our website, hosting provider or business email systems.
We retain personal information only for as long as reasonably necessary for responding to enquiries, maintaining business records or meeting applicable legal requirements.
Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.
6. Accessing or Correcting Your Information
You may contact us to request access to, or correction of, personal information we hold about you.
We will consider requests in accordance with applicable Australian privacy laws.
7. Third-Party Websites
Our website may contain links to external websites, including Google Maps, Google Reviews or other third-party services.
These websites operate independently and may have their own privacy policies.
We encourage visitors to review the privacy policies of any external websites they access.
8. Australian Privacy Laws
O’Donnell Plumbing aims to handle personal information responsibly and in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices or applicable legal requirements.
Any updates will be published on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
O’Donnell Plumbing
Malua Bay, NSW 2536, Australia
Website: https://odplumbing.com.au/
Email: odplumbing@outlook.com